Knowledge base
Answers, filed by category
The questions Australian players ask most — about the game, accounts, purchases and devices. Pick a category or scroll through everything. If your question isn't here, the contact form reaches a human within one business day.
You set a launch angle and power; the Orb follows true
reflection physics — angle in equals angle out. Different
surfaces modify momentum: timber absorbs a little, ice
nearly none, portals keep all of it. The preview line
shows your first two bounces; everything after that is
your instinct.
Each chamber awards three stars: one for finishing, one
for collecting every wisp, and one for beating the par
bounce count. Par counts are tuned tight — the
Hints Pack
reveals the intended low-bounce lines if you're stuck.
Assists are optional tools earned through play —
Trajectory Guide, Slow-Mo Pulse, Ghost Trail and
Multi-Bounce Cache. Using them doesn't reduce rewards, but
leaderboard entries carry an assist tag. Purists run
"stock" for the clean badge.
Not a mode, a ladder. The mastery lattice opens
quality-of-life perks as you demonstrate skill, and
assists cover the rest. Chambers never get mechanically
easier — you get better. That trade is deliberate.
No — the full game plays offline with local saves. A free
account adds cloud saves, cross-device progress and season
leaderboard entry.
Digital services deliver by email to the address used at
checkout. The Collector's Edition and physical merch ship
to your postal address with tracking. Order history lives
in your account portal.
Digital services: 14 days, change-of-mind, no questions.
Physical goods: 30 days unopened. Coaching sessions: full
refund if cancelled 24+ hours ahead. Details in the
Refund Policy.
Service entitlements (hints, atlas, OST) live in your
account and work on any device you sign into. In-game
purchases follow the Google Play account used to buy them.
Any Android 8.0+ device with 2GB RAM. The game weighs
under 400MB installed and targets 60fps on mid-range
hardware from the last five years.
Only for seasons, cloud saves and the community map jam.
All 150+ chambers and the mastery lattice work fully
offline — it was designed for commutes.
Settings → Performance → "Battery saver" drops effects but
keeps physics identical. Closing background apps helps
more than lowering resolution; the game is CPU-light but
hates memory pressure.
Yes — Bluetooth controllers map to aim (stick), power
(trigger) and launch (button). The game was built for
thumbs first, so touch remains the most precise input.
Season trials run monthly. The
Tournament Pass
covers ranked entry and the finale broadcast; casual
weekly challenges are free inside the game.
Twice a year the studio runs a map jam — the winning
concept gets professionally rebuilt into the game. For
guaranteed builds, the
Custom Level Commission
exists.
The
Creator Partner Kit
gives early builds, overlay packs, footage permissions and
interview access. It's free with an application.
The
contact page
has a dedicated report topic — include your device model
and a screen recording if possible. Reports reach a human
within one business day.
Duty officer on deck
Still stuck after all that? The Adelaide desk answers within one business day — usually much faster during ACST hours.
Support hoursMon–Fri, 9:00–18:00 ACST
Median first reply3h 12m
LanguagesEnglish
Glossary
WispCollectible mote in each chamber
ParTarget bounce count for the third star
ShrineCheckpoint + story beat
Stock runClear with zero assists
One-arcerSingle-shot chamber solution
Question not covered?
The team reads everything — gameplay disputes, purchase issues, weird physics behaviour. Especially weird physics behaviour.
Ask a human
REBOUNDAUSTRALIA